Shipping & Returns
Typically new orders are shipped the next business day. In the US, it may take 3-5 business days to receive your order. Tracking often times will take 1-2 business days to update once we ship. If you haven’t received your order, and your tracking number does not show as delivered, contact [email protected]
Click/tap the button below to complete your return request.
Refunds will not be provided to opened or tampered packages. Refunds or replacements will not be provided to Amazon.com customers as these are transactions from third-party vendors. If you've purchased our product from Amazon and seeking to return or replace your product, please reference the Amazon Seller Return Policy. You can also process returns via Amazon Online Returns Center.
Customs, Duties, & Taxes
When ordering from KtfoSleep.com you're responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; KTFO Sleep has no control over these charges, nor can KTFO Sleep predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note: Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment.